FAQ
Ordering,Canceling,Returns
Q:Is your store site safe and secure?
A:Yes,our site is 100% secure,we have sold so many orders around the world.
Q:How to place an regular size order?
A: choose the product size chart→click "XS-3XL"size buttons→place the order→complete payment
Q:How to place an customized size order ?
A: 1.Contact ours first and tell us your own special size measurements
2.choose the product -Click "custom made"button-place the order-leave a message with your size note-complete payment
Q:Should i need leave mail box?
A:we will send you message at the first time once we got your order ,and we will appreciate if you leave,just hope you will reply us when you read the message.
Q:How much is shipping?
A:The shipping to most places in the world is not free. If you need the costume urgently, you have to choose express shipping so that you can receive the costume in time.
Q:What forms of payment do you accept?
A:We accept two ways of payment, including credit card(Visa, MasterCard, American Express & Discover credit card) and Paypal. You need to make a full payment including shipping & handling fees. All payments must be prepaid and we do not accept C.O.D payment.
Q:How long will the package take to sent it out?
A:48hours in stock,7-12business days for custom made PAYMENT
Q:Do i need to pay the Customs?
A:YES, our price don’t include VAT and custom duties. Customer should pay it by yourself
Q:How long will receive the package?
A:8-20business days in Standard logistics
4-10business days in Expedited logistics
Q:Can i change the size or cancel the order?
A:We accept 72hours alteration and cancellation of products in stock ,but please understand the custom made order should be changed and canceled in 48hours,as we should make sure you will get the package as soon as possible
Q:How to check the status of shipment?
A:input your package tracking number here :https://www.17track.net/en
Q:Why did only receive parts or one package?
A:Please do not be hesitate,just contact with us ,We will immediately check out the problem.
Q:What is the Return Policy?
A:Our 30 days Return Policy guarantees for any products in original condition Unwashed and unworn in the original packaging(if applicable) .your satisfaction is 100% guaranteed.
Q:Are they any charges for exchanges or returns?
A:Please inform us the problem first that we could find out the disadvantage and satisfy your demands immediately.
Q:What should i do when received a defective,damaged and incorrect item?
A:Please do not worry ,we regret deeply for let you dissatisfied shopping experience.we unconditionally accept reshipment or return.
Q:How do i request a return?
A:Just contact with us,we will show you our address again .